48-Hour Conditional Satisfaction / Cooling-Off Policy
Your satisfaction matters to us.
We want every CI MAP member to feel confident about their decision to join. If you're not satisfied with your purchase, you may request a refund within 48 hours of your purchase — provided you haven't started using what you paid for. This is a conditional cooling-off window, not an unconditional refund guarantee.
Eligible for Refund
- Your request is made within 48 hours of your purchase time
- This is your first purchase of this specific program
- You have not accessed or started any part of the program (see "What counts as access" below)
- You provide a valid reason for your request
Not Eligible for Refund
- Your request is made more than 48 hours after purchase
- You have already accessed CI MAP portal, CI Unity course content, community/group access, or attended any 1:1 or group session
- You purchased a promotional or discounted membership (unless stated otherwise)
- The purchase is for event tickets (non-refundable, non-transferable)
- Services have already been rendered (e.g. completed sessions)
What counts as "access"
The moment you start using any part of CI MAP, we've already started delivering value to you — and that value can't be refunded. "Access" includes any one of the following:
| Access Type | What it means |
|---|---|
| CI MAP Portal Access | You've logged into your CI MAP dashboard / journey (Foundation, Success Ready, Skill Champion, Extraordinary Career Systems, Independent) |
| CI Unity (Course Access) | You've opened or started any course content |
| Community / Group Access | You've joined the CI community group (WhatsApp/Telegram/Slack etc.) |
| 1:1 Session | You've attended an onboarding call or any one-on-one session |
| Group Session | You've attended any live group coaching or masterclass session |
If any one of these has already started for you, the program is considered delivered and the purchase is not eligible for a refund.
How to request a refund
- 1
Gather your information — purchase date, transaction ID, registered email, and phone number
- 2
Fill out the refund request form below — with all required details
- 3
Wait for review — our team reviews every request within 3–5 business days
- 4
Receive your refund — if approved, the amount is processed to your original payment method within 5–7 business days (your bank may take a few extra days to reflect it)
Final Decision
All refund requests are reviewed on a case-by-case basis. The final decision on approval or rejection of any refund request rests solely with the CI Community team, based on the eligibility criteria above.
Contact Us
For any questions about cancellations or refunds, reach out to us at support@mycimap.com.
Refund Request Form
Fill this in and our support team will get back to you within 3–5 business days.
Declarations